Privacy Policy

1. Who we are

Raintor provides website, mobile app and AI development services from Bangladesh and Abu Dhabi. For questions about this policy or your information, email [email protected].

2. Information we collect

Our contact form collects your name, email address, selected project type and message, together with the submission time. If you contact us by email or phone, we also receive the information you choose to share in that conversation.

Our hosting and security providers may process technical information such as your IP address, requested pages, browser information and request times to deliver and protect the website. Please avoid sending passwords, payment details or sensitive personal information through the contact form.

3. How we use information

We use enquiry information to respond to you, understand your project, prepare proposals and manage our communications. Technical information helps operate the website, diagnose problems and prevent misuse.

Where applicable law requires a legal basis, these purposes may rely on steps you request before a contract, our legitimate interests in handling enquiries and running a secure website, a legal obligation, or consent where required. You can withdraw consent by contacting us; this does not affect processing already carried out lawfully.

4. Storage and sharing

Contact submissions are stored on our website server and can be accessed through our administration panel. If an enquiry forwarding integration is enabled, submissions are also sent to the configured service to help us manage and respond to enquiries.

Hosting, security and communications providers may process information as part of providing their services. Information may also need to be disclosed to comply with applicable law. Our teams and service providers may be in different countries, so information may be processed outside your country; applicable data protection requirements still apply.

5. Cookies

The administration area uses a session cookie to keep authorised administrators signed in. The cookie expires after seven days unless cleared sooner by signing out. Our security provider may also use cookies to protect the website against automated abuse.

You can manage or delete cookies through your browser settings. Blocking necessary cookies may prevent administrator login or affect security checks.

6. Retention and security

Enquiry records remain in our records until removed. Retention depends on the enquiry, any ongoing client relationship and applicable legal requirements; this website does not automatically delete enquiries after a fixed period. Contact us to ask about a specific record or request deletion.

Access to the administration area requires authentication and the public website uses HTTPS. No online system can guarantee complete security, so please share only information needed for your enquiry.

7. Your choices and rights

Depending on the law that applies to you, you may have rights to access, correct or delete your personal information, restrict or object to its use, request portability, or withdraw consent. Email [email protected] with your request. We may need to verify your identity before responding. Some records may need to be retained to meet legal obligations.

You can raise privacy concerns with us and, where applicable, complain to your local data protection authority.

8. Other websites and updates

Links to client projects or other websites lead to services with their own privacy policies. This policy covers the Raintor website; separate project agreements may cover data processed while delivering client services.

We may update this policy as the website or our practices change. The date above identifies the latest version. See also our Terms & Conditions.